Frequently Asked Questions

 We offer a range of First Aid courses to suit your needs. Find out which is the right courses for you.

Select the best date available from our Booking calendar. Make payment via our secure website. You will then receive an email with your instructions to commence your pre-course study

We can organise a reprint of your certificate. There is an administration charge of $22.00 for your reprint.

Click here to organise a certificate reprint

 We ship our certificates through Australia Post, and they advise this can take up to two weeks to reach you after it has been posted. This is due to a number of shipping factors that are out of our control. If you have concerns, please contact your trainer direct

All accredited courses through Allens Training include the Statement of Attainment and a wallet card – except for Construction Induction (Whitecard) courses as they have a separate card requirement.

Option 1: Return the card to our Head Office at PO Box 1265, Goulburn NSW 2580. We will return the card direct to the student.

Option 2: If the card has been handed it at a Police Station, please email the station address and student name to and we can contact the student to collect their card

Provide First Aid HLTAID003 (previously known as Apply First Aid or Senior First Aid) and Provide CPR HLTAID001 courses are nationally recognised and required by some industries. Our courses are Nationally accredited and appropriate for the following workplaces and professions.

Workplace first aider - It is recommended that access to first aid personnel is available wherever there are more than 25 persons at a workplace, regardless of whether or not those persons are employees (e.g. schools).

Work Health and Safety Regulation 2011 sets out specific first aid requirements for certain types of workplaces. However, every workplace has a legal responsibility for ensuring adequate first aid provisions.

Personal Trainers - Fitness Australia require a current First Aid and CPR certificate as a condition of registration.

Childcare workers - Provide First Aid HLTAID003 and Provide CPR HLTAID001 are approved qualifications by the Australian Children's Education and Care Quality Authority (ACECQA).

Teachers and Teacher Aides - Teacher Aides are required to hold a current first aid certificate as a prerequisite to advancement. Under the workplace first aider recommendations, all teachers should hold a current First Aid certificate.

Anyone and everyone that just wants to know what to do in an emergency – family, friends, workplaces, parents, volunteer groups, clubs and organizations’

Provide First Aid is current for three (3) years also including a 12 month CPR component. The Australian Resuscitation Council recommends that CPR is renewed every 12 months.

The Unique Student Identifier is a National Government initiative for all students from 1st January 2015. Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.

Every student from January 1 2015 is required to have a USI before we can issue their certificate.

Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015 onwards. Applying for your own USI number is relatively easy to complete.

Watch this video for more information. 

You can apply for your Unique Student Identifier here.

If you are in Australia as a student or visitor, you will have been issued an Australia VISA. This would have come in the form of a letter, receipt or some written form of advice from the Australian Government confirming the terms of your VISA status. In this case, you will need to enter your personal details exactly as they appear on your VISA notification instead of on your passport.

For example, if your name is Neville James Allen, but your VISA notification only lists Neville J Allen – then you should enter Neville J Allen as your personal details into the USI system along with your passport details including your passport number. This should allow you to successfully create your USI. If you continue to have issues, please contact your trainer or Allens Training directly.

The USI website has a minimum requirement for what your password must contain in order for it to securely protect your records. In order to create a valid password, it must either be:

1. At least nine (9) characters long and contain three (3) of the following character sets:

  • Lowercase letters a-z  
  • Uppercase letters A-Z   
  • Numbers 0-9    
  • Special characters (!,@,#,$,%,^,&,*)

For example: P4j6k&24Y

2. OR a minimum of 12 characters from one character set.

For example: aeobgujkwtsrt

For more information, please refer directly to the USI website.

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